Who's this for
Health and social
care staff
Carers, families and wider teams
Teachers and education staff
Residential and support services
What you'll focus on
Distress and
communication
Understanding distress and behaviour as communication, and recognising early warning signs
Triggers and
escalation
Environmental, relational and emotional triggers and how to respond early
​
De-escalation and
recovery
Strategies that reduce risk, crisis response and post-incident reflection
​
Course outline
Day 1
What distress
is and why it happens
The foundations, stress, trauma and unmet need, and how distress escalates when early signals are missed.​
Day 2
De-escalation
in Practice
Practical techniques grounded in Low Arousal approaches, how to reduce intensity and support regulation safely.
Day 3
Reflection, Learning
and Safety
Embedding what you've learned, reviewing crisis events, supporting staff and making practice changes that last.
​
What you'll be able to do
By the end of the programme, participants will be able to:
Recognise early signs of distress with confidence
Use practical de-escalation techniques grounded in Low Arousal
Apply clear strategies to prevent escalation
Build a shared, values-led approach across your team
Ready to bring this to your team?
Whether you're booking for a small team or an entire organisation, we'll shape the programme around your needs.
